Is our soap gluten free?

Yes! Here is a video explaining more. Gluten free soap

What makes goat milk skin care different?

Goat Milk has a number of vitamins and qualities that are fantastic for our skin. Here is a video with more!

What is the cleaning agent?

Soap! Just soap! Our soap is true soap. Most commercial brands are not. They are a mixture of synthetic ingredients which they need a cleaning agent. Here is more on that!

Does your soap have lye in it?

A good question and one that I hear a lot! The short answer is no, but it is made with lye! I know, confusing! Here is a video with the explanation.

Can I use this on oily skin?

Yes! We have several products that are especially helpful for oily skin. Here is more information.

Why does my soap feel moist when I have not used it?

We call that 'sweating' but it is not actually coming from within the soap. The natural glycerin attracts the moisture from the air and causes water droplets to form.

What base do you use?

We don't use one! All of our products are made from scratch. No melt and pour, and no base. Individual ingredients added one at a time and mixed together! Here is a video explaining why we do not use a base.

I am sensitive to Bee's Wax. Which of your products do not contain bee's wax?

Bar soaps, liquid soaps as well as Hand & Body Lotion contain no bee's wax.

Why should I use your products and which one should I choose?

Well... I guess because they are good! Seriously though, here is a link to my answer in detail. Which Product is for What?

Do you make a shampoo?

Yes!! Here it is and here is some information about it.

Is your soap made with lye?

Yes! All soap is! Melt and pour as well as glycerin soaps are all made with lye. No soap is soap without it. Lye creates the chemical reaction that causes the saponification process to take place.

Is the soap harsh? Grandmaâ€™s was.

No! Goat Milk soap is particularly gentle. Very soothing for sensitive skin. Here is more about Goat Milk Soap and Lotions.

Does your soap lather?

Yes! No artificial lathering agents are added or needed. Our soaps have a silky luxurious lather that works great with a cloth, hands or a body buffer.

Are your products safe for babies?

Yes! Again, the fact that we use goat milk and natural ingredients make our products great for all skin types, including babies. You may try the Unscented products if you are unsure how sensitive your baby is.

Will these products get rid of wrinkles?

No guarantees, but if you use our soap along with a moisturizer, you will have healthy, fresh, hydrated skin which will definitely look better! See more in my blog about Younger Looking Skin.

You will find this in the ingredients list for all of my moisturizers and lotions. Since I am using fresh goat milk, I need to use a preservative. I have chosen this one because it takes a very small amount (0.9%), there is NO paraben or formaldehyde and it works!

Do you really make all this?

Yes I/we do. One batch at a time, but we have grown, so I now have someone who helps make all of the products. And my husband does most all of the cooking! Go to my blog on this for more information and a video!

I have a question regarding the deodorant. I just purchased it at the Local Roots. You mentioned the color because of the clay. Will it stain my clothes?

The feedback I received is that on white shirts they noticed that there was discoloration, but it did not stain. It washed out easily. The color was not noticeable on the outside of the shirt. I have not seen any discoloration on my husbandâ€™s shirts or mine though. Maybe it depends on the person.

What method of shipping should I choose?

Of course, this is up to you but here is what I know. Priority mail is a bit more expensive and promises to TRY to deliver within 2 days. This is business days only and sometimes other factors can cause it to take longer. USPS does not guarantee 2 day delivery. First class is less expensive and generally has 2-5 day delivery. This varies according to the distance the package needs to travel.

Refund policy

Returns
We accept returns and will gladly exchange your product for the same or different item along with a 20% discount on your next purchase.

Contact us within 14 days after you receive the products and let us know why you would like to return them. We will give you the shipping information to return it.
- Buyer is responsible for return shipping costs.
- A gift card will be issued along with the 20% discount code, as soon as I receive the item.
- We do not refund shipping costs.

We take great care to be sure our products are top quality and many people who have sensitive skin use my products and find them to be very helpful. The ingredients in our products have been found to be beneficial for many skin problems, however we make no claims that they will fix everyone's skin!
To complete your return, we require a receipt or proof of purchase.

Shipping
To return your product, you should mail your product to: 5834 Ely Rd, Wooster OH 44691, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Thank you!

Country/region

Refund policy